Technical Writer

Job ID: COM-IND-2237

Department: Documentation
Job Type: Permanent
Location: India

Job Details

As a Technical Writer, you will be responsible for creating clear, concise, and user-friendly documentation, including manuals, guides, FAQs, API documentation, and other technical content. We are looking for a skilled Technical Writer to produce high-quality documentation that contributes to the overall success of our products. You will work closely with product managers, developers, designers, and other stakeholders to create clear and concise documentation, ensuring technical concepts are easily understood by users of varying technical expertise. 

Key responsibilities:

  • Develop, write, and maintain technical documentation, including user manuals, installation guides, API documentation, FAQs, and online help content.
  • Collaborate with software developers, engineers, QA teams, and product managers to understand technical requirements and translate them into easy-to-understand documentation.
  • Organize and structure documentation logically to enhance readability and accessibility. Research and gather information from multiple sources to ensure accuracy and completeness.
  • Create visual aids, such as screenshots, diagrams, flowcharts, and infographics, to enhance documentation. Ensure consistency in terminology, tone, and style across all documentation.
  • Work with UX/UI designers to improve user experience through clear and concise content. Review and update existing documentation based on product changes, customer feedback, and emerging industry trends.
  • Maintain a document repository and version control to manage different document iterations effectively. Assist in writing release notes, internal knowledge base articles, and training materials.

    • Requirements (Qualifications/Experience/Competencies)

  • Bachelor’s degree (Preferably B. Tech)
  • Proven experience (2+ years) as a Technical Writer or in a similar role.
  • Strong ability to translate complex technical concepts into simple, user-friendly content.
  • Proficiency in using documentation tools such as Markdown, Confluence, MadCap Flare, RoboHelp, Microsoft Word, Google Docs, and DITA XML.
  • Experience with API documentation tools such as Swagger, Postman, or OpenAPI. Familiarity with HTML, CSS, and basic scripting is a plus.
  • Strong attention to detail and excellent organizational skills.
  • Ability to work independently and manage multiple projects simultaneously.
  • Experience in working with Agile teams and understanding software development processes (SDLC).
  • Basic knowledge of version control systems like Git is a plus.

    • Preferred Skills:

    • Experience with CMS (Content Management Systems).
    • Knowledge of software development, coding, or scripting (Python, JavaScript, etc.).
    • Familiarity with AI-driven content generation tools.

    Work Environment:

    • Onsite requirement (Calicut or Trivandrum Offices)
    • Collaboration with cross-functional teams including developers, product managers, and designers.