Client Servicing Officer

Job ID: CS-DXB-208

Department: Software Services
Job Type: Permanent
Location: Dubai

Job Details

We are seeking a highly motivated and detail-oriented individual to join our as a Client Servicing Officer. The successful candidate will be responsible for managing and maintaining relationships with our clients, ensuring their satisfaction with our services, and addressing any issues that may arise.

Key responsibilities:

  • Establish and maintain strong relationships with clients through regular communication and updates
  • Collaborate with the development team to ensure that project timelines and deliverables are met
  • Communicate effectively with clients to understand their requirements and provide them with regular progress updates
  • Manage client expectations by addressing any concerns or issues that arise during the project lifecycle
  • Prepare project proposals and manage project budgets
  • Provide timely and accurate reports on project status and client feedback
  • Identify and pursue new business opportunities with existing clients
  • Act as the primary point of contact for clients and respond to their inquiries in a timely and professional manner

Requirements (Qualifications/Experience/Competencies)

  • Bachelor’s degree in Business Administration, IT, Marketing or a related field
  • Proven experience in client servicing or account management, preferably in a web development or related industry
  • Strong communication, interpersonal, and negotiation skills
  • Excellent command of both English and Arabic languages is preferred
  • Excellent organizational and project management skills
  • Data analytics skills and market research experience would be an added advantage
  • Ability to work effectively in a team environment and under pressure
  • Familiarity with project management tools and methodologies
  • Prior experience working with government entities in the UAE is preferred